Terms of Service

Viveir · Effective Date: April 19, 2026 · Last Updated: April 2026

Welcome to Viveir. These Terms of Service ("Terms") are a legal agreement between you and Viveir, currently operated by Nathan Viveiros as a sole proprietor (and its successor entity if Viveir is later organized as a limited liability company or corporation). In these Terms, "Viveir," "we," "us," and "our" refer to that operating entity. "You" and "your" refer to you, the person accessing or using the Viveir service.

Please read these Terms carefully. By creating an account, subscribing, or otherwise using Viveir, you agree to be bound by these Terms. If you do not agree, you may not use the service.

1. What Viveir Is

Viveir is an online platform that helps adults preserve their memories, voice, written wisdom, and practical estate knowledge, and share that preserved legacy with designated family members during their lifetime and after their death or incapacitation.

Viveir's features include recording text, audio, and video memories; creating an AI-generated clone of your voice using third-party voice technology; holding conversational AI interviews that elicit life stories; generating an autobiographical document from your recorded content; storing documents and practical estate information; delivering timed messages to family members at future dates or upon specified events; creating public memorial pages; and granting designated family members access to your preserved legacy according to access rules you set.

Viveir is not a substitute for a legal will, trust, insurance policy, or professional estate planning. Nothing stored in Viveir is a legally executed testamentary document unless it also complies with applicable law for wills, trusts, or similar instruments.

2. Who Can Use Viveir

You must be at least 18 years old and a resident of the United States to create a Viveir account. By registering, you represent that you meet these requirements.

Individuals under 18 may receive content delivered from a Viveir account (for example, a timed message scheduled by a parent or grandparent) and may view a public memorial page, but they may not create an account, upload content, or become subscribers.

We currently do not offer Viveir to residents outside the United States. If we expand internationally in the future, separate terms and privacy disclosures will apply to those users.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information when you register and to keep your account details current. You must notify us promptly if you suspect unauthorized access to your account.

We may enable multi-factor authentication and strongly encourage you to use it. We are not responsible for losses arising from unauthorized access caused by credentials you have shared, reused, or failed to secure.

4. Subscriptions and Payment

4.1 Plans

Viveir offers multiple subscription tiers with different feature sets, storage allowances, and price points, described on the pricing page at the time you subscribe. Plans include a free tier with limited features and paid tiers billed monthly or annually. Additional storage may be purchased as an add-on.

4.2 Billing

Subscriptions are billed in advance on a recurring basis (monthly or annually) through our payment processor, Stripe, Inc. By subscribing, you authorize us and Stripe to charge your payment method for the applicable fees, including any taxes, until you cancel.

Prices are quoted in U.S. dollars and exclude taxes. We may change prices from time to time; we will give you advance notice before a price increase affects your subscription, and you may cancel if you do not wish to continue at the new price.

4.3 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You remain responsible for fees already incurred.

4.4 Refunds

We offer a seven-day money-back guarantee on your first subscription, whether monthly or annual. Within seven days of your initial subscription, you may contact us to request a full refund for any reason.

After the initial seven-day window, refunds are handled as follows: for monthly plans, no refunds are issued for the current or prior billing periods. For annual plans, if you cancel partway through the annual period, we will issue a pro-rated refund for any full remaining months, less a reasonable administrative deduction for services already rendered.

Storage add-ons and autobiography book purchases are non-refundable once delivered or generated.

5. Your Content

5.1 Ownership

You retain ownership of all memories, recordings, photos, documents, and other material you upload or create through Viveir ("Your Content"). We do not claim ownership of Your Content.

5.2 License to Viveir

To operate the service, you grant Viveir a limited, worldwide, royalty-free, non-exclusive license to host, store, reproduce, transmit, transcribe, analyze, and display Your Content solely for the purpose of providing the Viveir service to you and to the family members you designate. This license does not permit us to use Your Content for advertising, training third-party AI models outside the scope of providing your service, or any purpose unrelated to operating Viveir.

This license ends when Your Content is deleted from our systems, except that we may retain copies as required by law, for backup purposes for a reasonable period, or to the extent necessary to enforce these Terms.

5.3 Your Responsibilities

You are solely responsible for Your Content. You represent that you have all necessary rights to upload it, that it does not violate the rights of any third party, and that it does not contain content that is illegal, defamatory, or otherwise prohibited by Section 8.

6. AI-Generated Content

Viveir uses artificial intelligence to (a) conduct conversational life interviews, (b) generate autobiographical documents from your recorded memories, (c) synthesize your cloned voice, (d) respond to family member conversations after your death or incapacitation, and (e) power other features.

AI-generated content is produced by machine learning systems based on your inputs. It may contain inaccuracies, misinterpretations, or unexpected outputs. AI outputs are not guaranteed to be factually correct, emotionally appropriate, or consistent with your actual views. You should review AI-generated content before relying on it and before it is delivered to family members.

Viveir is not responsible for decisions made by family members in reliance on AI-generated content, including conversations held with an AI persona trained on your recorded memories.

7. Voice and Likeness

Features that clone your voice are governed by a separate Voice and Likeness Consent, which you must accept before any voice cloning occurs. That consent is incorporated into these Terms by reference. You may withdraw voice consent at any time by deleting your voice clone through your account settings; deletion does not affect uses that have already occurred.

8. Acceptable Use

You agree not to use Viveir to:

• Upload content that is illegal, defamatory, fraudulent, harassing, or that infringes the rights of others.
• Upload another person's voice, likeness, image, or private information without their consent.
• Create a voice clone of anyone other than yourself.
• Use Viveir to impersonate, defraud, or deceive others, including through AI-generated audio or text.
• Attempt to reverse engineer, decompile, or extract the source code or underlying models of Viveir.
• Scrape, crawl, or automate access to Viveir except through features we expressly provide.
• Interfere with the service's infrastructure, circumvent security, or abuse usage limits.
• Use Viveir to store or transmit malware or other harmful code.

We may suspend or terminate accounts that violate these rules, and we may remove content that we reasonably believe violates these rules or applicable law.

9. Death, Incapacitation, and Legacy Access

A central feature of Viveir is enabling designated family members or other trusted contacts ("Legacy Contacts") to access your content after your death or incapacitation. You control who is designated and what access each person receives.

9.1 Triggering Legacy Access

Legacy access is triggered by (a) our receipt of verification that you have died, which may include a death certificate, obituary, or written confirmation from a designated Legacy Contact combined with corroborating evidence we consider reasonable; or (b) your self-activation of an incapacitation trigger; or (c) a scheduled date or event you have set. We may, at our reasonable discretion, require additional verification before unlocking sensitive materials.

9.2 Legacy Contact Rights

Legacy Contacts who access your account after a triggering event do so under a separate Legacy Access Agreement that you approve by designating them. Their rights include only what you have granted; they do not become the owners of Your Content.

9.3 Continued Service After Death

After your death, your profile remains accessible as long as a Legacy Contact maintains a Family Access subscription. If no Legacy Contact subscribes within 180 days of the triggering event, we will notify known contacts, offer a final data export, and then delete your content on the timeline described in Section 10.

10. Data Retention and Deletion

If your subscription lapses or you cancel:

• During the first 90 days after cancellation, your account is frozen but your content is preserved. You may reactivate by resuming a paid subscription.
• Between days 91 and 180, we send you reminders offering a complete data export. Your content remains available for download.
• On day 180, unless you have reactivated or downloaded an export, we permanently delete your content from active systems. Backups are purged on their normal rotation schedule, typically within 35 additional days.

You may request permanent deletion at any time by contacting us at privacy@viveir.com. We will complete deletion within 30 days of verifying your identity, subject to any retention required by law.

Timed messages scheduled for future delivery are canceled upon permanent deletion of your account.

11. Intellectual Property

Viveir's software, design, brand, and content (other than Your Content) are owned by Viveir or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use Viveir for personal, non-commercial purposes while your subscription is active. This license does not permit you to copy, modify, distribute, sublicense, or create derivative works of Viveir itself.

12. Third-Party Services

Viveir relies on third-party providers to operate, including Supabase, Vercel, Stripe, Anthropic, OpenAI, ElevenLabs, Resend, Netlify, and others identified in our Privacy Policy. We are not responsible for outages, errors, or actions of these providers beyond our control, although we select providers we believe to be reputable and we monitor their performance.

13. Disclaimers

VIVEIR IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the service will be uninterrupted, error-free, secure against all threats, or that Your Content will never be lost. You are responsible for maintaining your own backups of critical content. Although we take reasonable measures to prevent data loss, no digital storage system is perfect.

We do not warrant that AI-generated output is accurate, safe, or suitable for any particular purpose.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL VIVEIR, ITS OWNERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, EMOTIONAL DISTRESS, OR LOSS OF MEMORIES OR LEGACY CONTENT, ARISING FROM OR RELATED TO YOUR USE OF VIVEIR, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify and hold harmless Viveir, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from (a) Your Content, (b) your violation of these Terms, or (c) your violation of any rights of a third party.

16. Termination

You may terminate your account at any time. We may terminate or suspend your access if you materially breach these Terms, if we are required to do so by law, or if continuing to provide the service becomes impractical. When we terminate for cause, we will give you reasonable opportunity to export Your Content unless the breach makes that inappropriate.

17. Changes to These Terms

We may update these Terms to reflect changes in our service, legal requirements, or business practices. When we make material changes, we will notify you by email or in-app notice at least 30 days before the changes take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

18. Governing Law and Disputes

18.1 Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.

18.2 Informal Resolution

Before filing any claim, you agree to contact us at legal@viveir.com and give us 60 days to attempt to resolve the dispute informally.

18.3 Arbitration

If the dispute is not resolved informally, you and Viveir agree to resolve any dispute arising out of these Terms through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Massachusetts or via videoconference. The arbitrator's decision is final.

18.4 Opt-Out

You may opt out of the arbitration provision in Section 18.3 within 30 days of accepting these Terms by sending written notice to legal@viveir.com with the subject line "Arbitration Opt-Out." If you opt out, disputes will instead be resolved in the state or federal courts located in Bristol County, Massachusetts.

18.5 No Class Actions

You and Viveir agree that any dispute will be brought only in an individual capacity, not as a plaintiff or class member in any class, consolidated, or representative action.

19. General

These Terms, together with the Privacy Policy, Voice and Likeness Consent, and Legacy Access Agreement, constitute the entire agreement between you and Viveir regarding the service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

20. Contact

For questions about these Terms:

Viveir c/o Nathan Viveiros 82 County Rd, PMB# 57, Mattapoisett, MA 02739 legal@viveir.com